REF — KL-TESTIMONIALS
What clients say after working with us
Unedited perspectives from Singapore organisations who have been through our engagements — including what they found harder than expected, and what held up over time.
4.8
Average satisfaction (out of 5)
80+
Completed engagements since 2021
94%
Pilots reaching four-week review
100%
Engagements covered by NDA
TST — CLIENT REVIEWS
From the organisations we've worked with
Wee Hwee Lim
Operations Director, logistics firm · Tanjong Pagar
"We came in thinking we needed a chatbot. The process map they produced in the first engagement made it clear the actual problem was in how handoffs between teams were documented — nothing to do with AI at all. That was worth the SGD 175 by itself."
Reviewed April 2025
Rashida Chua
Finance Manager, SME · Jurong East
"The pilot they designed for our monthly reporting cycle cut the manual compilation time from about three hours to forty minutes. The runbook they left behind was clear enough that our accountant could modify the prompts herself without coming back to them."
Reviewed March 2025
Thiru Kannan
Head of Customer Service, retail group
"The departmental programme took about four months for our customer service team of twelve. The training sessions were practical rather than theoretical, which helped. Some of our staff were initially cautious about the AI tools, and I thought Kopi Logic handled that carefully — they didn't rush it."
Reviewed April 2025
Lee Bee Ling
General Manager, professional services · CBD
"I appreciated that they were upfront when one of our proposed workflows wasn't a good fit for current AI tools. They could have taken the money and delivered something mediocre. Instead they redirected the scope toward something that actually held up."
Reviewed March 2025
Amir Madani
Co-founder, tech startup · one-north
"As a small team, we didn't have time to experiment ourselves. The pilot engagement gave us a working document review system within six weeks. The four-week review was genuinely useful — we made two adjustments to the prompting approach based on what the data showed."
Reviewed April 2025
Janet Ng
HR Director, mid-size manufacturer
"The change management side was done well. Our operations staff had mixed feelings at the start, which is normal. The training sessions were patient, and the team checked in on how people were finding the tools — not just whether the systems were running."
Reviewed February 2025
TST — CASE STUDIES
Three engagements in detail
CASE-001 · FINANCE DEPARTMENT · SGD 720 PROGRAMME
Month-end reporting, a finance team of six
Challenge
The finance team spent three to four days each month consolidating reports from five separate systems. The process relied on one senior staff member who understood how the data connected, and there was no written record of the steps involved.
Engagement
Process discovery sessions identified the three most time-intensive steps. Two were addressed with AI-assisted data formatting; the third required a process change rather than technology. A written runbook documented the full revised workflow. Staff training covered both the new tools and the updated manual steps.
Outcome
Month-end reporting time reduced from 3–4 days to approximately one day. The process was fully documented for the first time, meaning the organisation was no longer dependent on one individual's knowledge.
"The documentation alone was worth the engagement."
— Finance Director
Duration: 14 weeks · Completed January 2025
CASE-002 · CUSTOMER SERVICE · SGD 380 PILOT
First-response triage for a high-volume enquiry channel
Challenge
A customer service team handling 200–300 inbound enquiries per day was spending significant time on initial categorisation and routing before any substantive response could begin. Response times were longer than the team's own standard.
Engagement
A pilot was designed to handle initial categorisation and draft first-response templates for the most common enquiry types. The pilot ran for four weeks with a structured review at the midpoint and end. The runbook documented the prompt design and how to update it as new enquiry types emerged.
Outcome
First-response time for the targeted enquiry types improved by approximately 35%. The team adopted the tools without significant friction, partly because the training was paced across the first two weeks rather than delivered in a single session.
"The four-week review was where we made the most useful adjustments."
— Customer Service Lead
Duration: 7 weeks · Completed March 2025
CASE-003 · OPERATIONS · SGD 175 DISCOVERY
Process mapping before a planned ERP upgrade
Challenge
An operations team was about to begin an ERP upgrade and wanted to understand which manual workarounds had grown up around the existing system before making decisions about the new one. Several workarounds were undocumented.
Engagement
Two on-site sessions with the operations and procurement teams. The resulting process map identified eleven distinct workarounds, four of which the management team had not known existed. The recommendations memo outlined which workarounds reflected genuine process gaps and which could be retired with the ERP upgrade.
Outcome
The organisation used the process map as a brief for their ERP implementation team. Three items that would have been replicated in the new system were retired instead. No AI tools were recommended — the engagement concluded that the ERP upgrade addressed the primary frictions identified.
"We didn't expect them to recommend doing less with technology. It was the right call."
— Operations Manager
Duration: 3 weeks · Completed February 2025
CNT — REACH US
Talk to us about your situation
Telephone
+65 6483 2917Office
18 Cross Street, #08-04
Singapore 048423
Office hours
Monday – Friday: 9:00 am – 6:00 pm
Saturday: 10:00 am – 1:00 pm
TST — CREDENTIALS
Professional standing
PDPA-aware practice
Reviewed and confirmed annually against PDPC guidelines
SME Centre @ SCCCI advisory network
Member organisation providing peer review access
AISG ecosystem participant
Engaged with Singapore's AI governance development since 2022
Mutual NDA standard practice
All client engagements protected before first session
CTA — NEXT STEP
Curious whether this would suit your organisation?
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